GDL Connect is headquartered in Guadalajara, Mexico. We help our North American-based partners and clients augment their functional teams while preserving their corporate culture and professional dynamics. Our domain focus is on banking & finance, insurance, information technology, marketing & lead management, and healthcare.

We are firm believers in helping our team members and employees grow professionally and embark on long-term career paths. We commit to nurturing a professional environment; focused on driving results and teamwork. We invite committed and hard-working people to join our team.

About the job:

A Medical Virtual Assistant is a specialized virtual assistant that focuses on providing remote administrative and medical support to patients.

Administrative Duties:

• Receive and make phone calls to patients and medical staff.
• Helping patients on the phone to fill out medical histories and onboard them into the system.
• Triage any medical needs.
• Selling medical services to patients
• Gather medical documents via phone calls or emails.
• Scheduling appointments and managing patient records efficiently.
• Coordinating with other healthcare professionals and departments to ensure seamless patient care.
• Performing basic clerical tasks such as answering phones, filing documents, and handling correspondence.
• Ensuring compliance with healthcare regulations and always maintaining patient confidentiality.

Requirements:

• Excellent English communication and interpersonal skills (oral and written).
• At least 2 years of experience in medical administration.
• Proficient in virtual office tools, and communication platforms
• Strong customer service and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Understanding of HIPAA regulations and the importance of patient data confidentiality
• Strong problem-solving skills and ability to work with minimal supervision
• Medical, nursing or equivalent degree is a MUST

• We offer:
  - Salary: $ 16,000.00 - $18,000 MXN
  - Full legal benefits (vacations, prima vacations, Aguinaldo, IMSS)
  - Food voucher - 1,000 MXN
  - Bonus structure
  - Modern & comfortable Class A office space
  - Office hours - Monday to Friday 9:00-18:00
  - Training Programs and defined career path opportunities
  - English Proficiency Programs access and support

  Please email careers@gdlconnect.com if you have any questions.

  Tipo de puesto: Tiempo completo y presencial.